1. Overview
At SADEX, we want you to shop with confidence. Every watch is checked before dispatch. If something goes wrong — damaged, defective, or incorrect — we will resolve it fairly under this policy.
By placing an order with SADEX, you agree to the terms described below.
2. Eligibility for Returns & Refunds
You may request a return, replacement, or refund if:
- You received a damaged product
- You received a defective or non-working item
- You received the wrong product or wrong variant
- The package is missing items compared to your order confirmation
To qualify, you must contact us within 48 hours of delivery and share clear photos or a short video of the issue, along with your order number and phone number.
3. Non-Returnable / Non-Refundable Cases
Refunds or returns are generally not accepted in the following cases:
- Change of mind after the order is confirmed or delivered
- Product used, worn, scratched, or damaged after delivery due to customer handling
- Missing original packaging, tags, or accessories required for inspection
- Requests made after the 48-hour reporting window without a valid reason
- Minor differences in color/shade due to screen display settings
- Orders refused at the door without a valid product fault (courier fees may apply)
4. How to Request a Return or Refund
Please follow these steps:
- Message us on WhatsApp or email within 48 hours of receiving the order
- Share your order number, full name, and registered phone number
- Send clear photos/videos showing the issue and the product packaging
- Wait for our team to review and confirm the next steps
Do not discard the product or packaging until we complete the review. Unauthorized returns sent without approval may not be accepted.
5. Inspection & Approval
Once we receive your request (and the product, if return shipping is required), our team will inspect the item. If the claim is valid, we will offer one of the following, as appropriate:
- Replacement with the same product (subject to stock)
- Exchange for another available product of equal value (with your consent)
- Refund of the product amount (and shipping where SADEX is at fault)
6. Refund Process & Timeline
Approved refunds are typically processed within 5–7 business days after we confirm the returned product (or approve a claim that does not require return).
- Advance / bank payments: refunded to the same payment method or bank account used for payment
- Cash on Delivery (COD): refunded via bank transfer or another agreed method after verification
Bank processing times may vary. We will notify you once the refund has been initiated.
7. Shipping Charges
- If the issue is our fault (wrong, damaged, or defective item), return shipping and related charges are covered by SADEX as applicable.
- If a return is not approved, or the issue is not due to SADEX, shipping and courier costs may be the customer's responsibility.
8. Order Cancellation
You may request cancellation before the order is dispatched. Once the order is shipped, cancellation may not be possible, and the standard return process will apply only if the product qualifies under this policy.
Repeated cancellations or refusal of COD parcels without a valid reason may lead to future order restrictions.
9. WhatsApp & Manual Orders
Orders placed through WhatsApp or recorded manually by our team follow the same refund and return rules as website orders. Please keep your chat confirmation and order details for reference when contacting support.
10. Contact Us
For return, replacement, or refund requests, contact SADEX support:
- WhatsApp: +92 315 6158805
- Email: sadexsupport@gmail.com
- Website: Contact page