Privacy Policy

1. Introduction

SADEX is a Pakistan-based online store offering carefully selected watches for everyday style and special occasions. We are committed to protecting your privacy and handling personal data with care and transparency.

By using our website, placing an order, or sharing your details with us, you agree to the practices described in this Privacy Policy. If you do not agree, please do not use our services or provide personal information.

2. Information We Collect

Depending on how you interact with SADEX, we may collect:

• Identity & contact details: name, phone number, email address, and WhatsApp number.
• Delivery information: shipping address, city, province, postal code, and delivery notes.
• Order details: products ordered, quantities, variants (such as dial color), payment method (COD or advance), and order history.
• Communications: messages you send via our website contact form, email, or WhatsApp related to orders or support.
• Technical data: IP address, browser type, device information, and pages visited (through standard website logs or analytics tools, if enabled).

We only collect information that is reasonably necessary to process orders, provide customer support, improve our store, and communicate with you.

3. How We Use Your Information

We use your personal information to:

• Process, confirm, and fulfill your orders
• Contact you about order status, delivery, or product availability
• Respond to inquiries, complaints, and support requests
• Send order confirmation or related transactional messages (when an email is provided)
• Improve our website, products, and customer experience
• Prevent fraud, abuse, or unauthorized activity
• Comply with applicable legal or regulatory requirements

We do not sell your personal information to third parties for their marketing purposes.

4. Orders, Payments & Delivery

When you place an order on our website or through WhatsApp, we use the details you provide to prepare and ship your package. For Cash on Delivery (COD) orders, payment is typically collected at the time of delivery by the courier or our delivery partner. We do not store full card or bank credentials on our website for COD orders.

If you choose advance payment, you may share payment confirmation through approved channels (such as WhatsApp). Please avoid sharing sensitive banking passwords or OTP codes with anyone.

5. Cookies & Website Technology

Our website may use cookies or similar technologies to keep your cart working, remember preferences, and understand how visitors use the store. Cookies are small files stored on your device. You can control or delete cookies through your browser settings; however, disabling cookies may affect some site features (such as cart functionality).

6. How We Share Information

We may share limited personal information only when necessary with:

• Delivery / courier partners to ship and deliver your order
• Service providers that help us operate the website, email delivery, hosting, or analytics (under confidentiality expectations)
• Authorities if required by law or to protect our rights, customers, or safety

Anyone who receives your data for order fulfillment is expected to use it only for that purpose.

7. Data Retention

We keep order and customer records for as long as needed to fulfill orders, provide after-sales support, manage returns or disputes, maintain business records, and meet legal or accounting requirements. When information is no longer required, we take reasonable steps to delete or anonymize it.

8. Data Security

We use reasonable administrative and technical measures to protect your personal information against unauthorized access, loss, misuse, or alteration. No method of transmission over the internet is 100% secure, so we cannot guarantee absolute security, but we continuously work to keep your data safer.

9. Your Rights & Choices

Subject to applicable law, you may request to:

• Access the personal information we hold about you
• Correct inaccurate or incomplete information
• Request deletion of certain data (where legally allowed)
• Opt out of promotional messages (transactional order updates may still be sent)

To make a request, contact us using the details in the Contact Us section. We may need to verify your identity before fulfilling certain requests.

10. Children’s Privacy

Our website and products are intended for a general audience and are not directed at children under 13. We do not knowingly collect personal information from children. If you believe a child has provided us personal data, please contact us so we can take appropriate action.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, products, or legal requirements. The “Last updated” date at the top of this page will be revised when changes are posted. Continued use of our website after updates means you acknowledge the revised policy.

12. Contact Us

If you have questions about this Privacy Policy or how SADEX handles your personal information, please contact us:

• Brand: SADEX
• WhatsApp: +92 315 6158805
• Email: sadexsupport@gmail.com
• Website: Contact page